Your holiday contract is with CLI SURF S.A.R.L – A.U. The person signing the booking form must read carefully and accept all our Booking Terms & Conditions. In case of a group booking the group represent must have the full authority to sign on behalf of every member in the group. The represent of group will be responsible for the full cost of the holiday. No booking contract exists or confirmed between CLI SURF and the guest until the booking form has been received. We have the right to refuse or accept bookings in our total discretion without stating the reason for doing so. Please do inform us in advance if there are any mistakes or discrepancies in the costs of the holiday experience of your booking with us.
TERMS & CONDITIONS
All the prices stated in our website are in euro. Upon making your booking with us the price of your holiday will not normally be subject to change however we reserve the right to increase or decrease holiday costs due to variations in service charges insurance/security levels or exchange rates. Once a confirmed booking has been made discounts cannot be asked retrospectively.
– Until 2 Month before your stay: We will give you the option to rebook your stay for free or to send you a voucher over the amount you already paid, valid for one year.
– Until 1 month before your stay: We keep 50% of your deposit as a cancellation fee. The remaining amount will be converted into a voucher, which you can use to rebook your stay, valid for one year.
– Until 2 weeks before your stay: We will keep 100% of your deposit money when the cancellation is made two weeks before the start. No refund or voucher will be issued.
CLI SURF reserves a right to cancel any trip at any time without explanation. In this event, a client will receive a full refund of the deposit payment. In case CLI SURF is forced to cancel a client’s trip due to circumstances beyond our control (adverse weather conditions, war, terrorism, epidemic etc.), no refund is foreseen.
The cancellation of any service booked shall be done at the latest with 24 hours notice. In case of cancellation of a booked service outside the period of grace or in case of no-show, CLI SURF reserves the right to charge the full amount as if the service was held/given. Services already paid are non-refundable. In the event of unpredictable circumstances that lead to cancellation or postponement of service by the entity CLI SURF, a voucher will be issued for the service in question or exchanged for a service of the same value or less.
The services included in the offer cannot be exchanged by others. In the case a customer doesn’t wish to use a certain service included in the offer that she/he booked and paid for, she/he loses the right to it. It is not our policy to exchange services or to refund the corresponding amount. The offers and their content are personal and non-transferable. It is not allowed to exchange services between offers or to transfer the service to another party/customer.
Drugs are strictly forbidden during the guest’s stay at CLI SURF. Violation of this rule will result in an immediate termination of our services without any refund. Alcohol consumption is allowed; however, its abuse may also result in termination of the guest’s stay in CLI SURF. Guests are expected to behave in a respectful manner towards other guests as well as show cautiousness towards CLI SURF venue and equipment. If the guest’s behavior does not correspond to these criteria, CLI SURF reserves the right to terminate the guest’s stay without any refund.
When one person (Lead person) makes a booking on behalf of a group of people, he/she confirms holding the authority to make the contract on behalf of everyone who is to receive the services in the group. The lead person must ensure that all members of the group are aware of and accept these Terms and Conditions. In any case, the lead person stays responsible for the full cost of the services for himself/herself and the group including any related charges under these Terms and Conditions.
A customer is responsible for reviewing thoroughly all booking and/or confirmation details and notifying CLI SURF immediately should any errors or discrepancies arise. In case a customer fails to promptly notify CLI SURF of any such errors or discrepancies, we assume that a customer considers booking and/or confirmation details correct and accepts them.
Sometimes it may be necessary to combine, on certain airport transfers, customers arriving or departing on more than one flight, which may require additional waiting time at the airport or at the surf camp. Sometimes our airport transfers are contracted to a local agency or taxi. Please note departure times are 2 hrs prior to your flight departure from your the surf camp.
Your surf equipment is your responsibility. CLI SURF accepts no liability for the loose or damage of your equipment during your stay. Any loss or damage to CLI SURF hire equipment (Surf boards, wetsuits etc.) must be reported immediately and paid.
Our team surf guides are local good surfers and not qualified surf instructors. They will take you to the best surf spots and suggest where you can surf best waves give you all the spots info and surf with you but are not in any way responsible for guests safety or for injury or death during the daily surfing sessions.
CLI SURF provides necessary transportation with its own Tourist transport agency ‘’Go Explore Morocco ‘ to/from surf spots and during other activities (tours & trips) throughout the entire guest’s stay. However, a guest uses transportation service at his/her own risk. We do not hold any responsibility for deaths or injuries which may occur as a result of using this service. We strive for punctuality when delivering our services, however, we cannot always guarantee it due to conditions beyond our control that may arise (intensive traffic, Weather or any other). Should it happen, we will keep you informed immediately.
While staying with us, guests are expected to behave in an orderly, good and acceptable manner and are expected to accept responsibility for the conduct of themselves and their party. Should their behavior threaten the condition of the surf camp or vehicles or seriously impair the enjoyment of other guests, we reserves the right to refuse to further accommodate the guilty party and contractual obligations will be terminated. The guilty party will be liable for the cost of any damage caused.
By booking services with CLI SURF, the guest agrees to be photographed and recorded during activities of the surf camp. The guest is also granting the use of image rights. She/he gives permission to the use of such materials for promotional and advertising purposes of CLI SURF, in its own website and social media as well as our partners (online travel platforms and travel agencies) without further notice and agreement.
Everyone booking a surf holiday with us must have full travel insurance. CLI SURF accepts no responsibility for loss or damage to persons or property during their holiday stay. Everyone must obtain his or her travel insurance.
Our surfing holiday packages have been created with the sole intent of offering unique surf and yoga holidays in Morocco. Our surf camp, surf school, yoga studio and tours company run by a fun, friendly and experienced team dedicated to offering you an unforgettable surfing and cultural experience in Morocco.